Work with Groups

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How can I create new groups?
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You have an option to create contact groups that allow you to separate your clients into buyers, sellers, etc.
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You can create and customize your own contact groups.
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===To create a new group===
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To add a group:
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# Go to '''Client Relationship Management''' tool.
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# Click the '''Groups''' button.
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# Go to Client Relationship Management tool.
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# Click the '''Create New Group''' button.  
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# Click the Groups button.
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# Click the Create New Group button.  
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# Name the Group and define its position in the CRM.  
# Name the Group and define its position in the CRM.  
# You can add members from the other groups to the new group you have just created.  
# You can add members from the other groups to the new group you have just created.  
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# Click SAVE at the end of the page to save changes.  
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# Click '''SAVE''' at the end of the page to save changes.  
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How can I build my network group?
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===To build a network group===
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You can now automatically add the names of other agents in your office into the network group.  
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A network group is a special group of other agents of your office. PropertyMinder offers you to automatically load their contacts into special group.  
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# Go to the Client Relationship Management tool.  
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# Go to the '''Client Relationship Management''' tool.  
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# Click the Import Contacts button.
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# Click the '''Import Contacts''' button.
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# Click the link Load My Office Agents.
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# Click the link '''Load My Office Agents'''.
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#; [[File:Crm_load_my_offices_agents.jpg]]
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#; [[File:Crm_load_my_offices_agents.jpg|border|link=http://wiki.propertyminder.com/images/9/99/Crm_load_my_offices_agents.jpg]]
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# Click the Upload button to add all your office agents in the list to your Network group.
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# Click the '''Upload''' button to add all your office agents in the list to your Network group.
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How can I send a message to an entire group?
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===To add contacts into groups===
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# Login to your Toolkit and select Client Relationship Management.
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There are several ways of adding contacts into groups.
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# Select the underlined Group that you would like to send a message to.
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#; [[File:Friends-n-group.gif]]
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# You will be given the option to Send Message. That will allow you to send a message to the entire group.
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#; [[File:Send_message.gif]]
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# You will then have the option to select an existing Message from the Message Library or you can select Create new message manually.
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#; [[File:Create_new_mes_manual.gif]]
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# If you choose a preexisting message from the Message Library, you will be taken to the Library. You will then be able to select which message is most appropriate.
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#; [[File:Message_lib.gif]]
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# If you manually create your message, you will have a blank template.
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#; [[File:New_message.gif]]
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# You can select Choose/Change the Design Template to add a nice template for your message.
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#; [[File:Crm_follow-up_campaing.jpg]]
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Please be sure to Preview your message before you send it to your Group
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First of all, when you upload contacts from any other CRM you have an option to chose a group you would like to add these contacts.
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Another way is to add a contact into different groups.
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How do I remove a contact from a group without deleting the contact record?
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[[File:Create_new_contact.jpg|border|link=http://wiki.propertyminder.com/images/f/f8/Create_new_contact.jpg]]
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# Login to your Toolkit and select Client Relationship Management.
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Also you can add contacts while creating the group.
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# Select Groups.
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#; [[File:Groups.gif]]
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# You will be taken to the Manage Groups section. You can create, delete or modify existing or new groups. Select Modify to add or remove contacts from the Group. Contacts can be members of multiple groups.
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#; [[File:Manage_groups.gif]]
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# When you select Modify, you will be taken to the Edit Group page. You can now add or remove contacts from the group.
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# Click Save.
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What is the purpose of the unsubscribe group?
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===To remove a contact from a group===
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According to current anti-Spam laws, all e-mail messages sent to a group must provide a method by which the recipient may "opt-out".
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# Login to your '''Toolkit''' and select '''Client Relationship Management'''.
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# Select '''Groups'''.
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All messages including auto follow-up, listing flyers and e-mails sent through the PropertyMinder CRM tool will automatically handle unsubscribe requests.
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#; [[File:Groups.gif|border|link=http://wiki.propertyminder.com/images/8/85/Groups.gif]]
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# You will be taken to the Manage Groups section. You can create, delete or modify existing or new groups. Select '''Modify''' to add or remove contacts from the Group. Contacts can be members of multiple groups.
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#; [[File:Manage_groups.gif|border|link=http://wiki.propertyminder.com/images/9/97/Manage_groups.gif]]
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How does "unsubscribe" work?
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# When you select Modify, you will be taken to the Edit Group page. You can now add or remove contacts from the group.
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# Click '''Save'''.
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Email messages addressed to contacts in your PropertyMinder CRM, as well as automatically generated quarterly or monthly follow-up messages now offer the recipients an option to unsubscribe.
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When the recipient of your email chooses to unsubscribe and clicks the unsubscribe link in the email, the PropertyMinder technology automatically copies the contact record to a special Unsubscribe List group (Look for this group in the Client Relationship Management tool in your Toolkit). PropertyMinder ensures that no messages will be sent to these people in the future.
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How can I handle an unsubscribe request emailed to me?
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If you receive an email request from a client to unsubscribe them from future messages, you can add the clients email address to the unsubscribe group.  
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To do that:
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# Go to the Client Relationship Management.
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Please note that removing the contact from the group will not delete the contact from the CRM.
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# Click the Contacts button.
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# Click the Unsubscribe List link.
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# In the blank space type in the email of the client requesting to be unsubscribed and click Add.
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Latest revision as of 04:41, 23 June 2011

You have an option to create contact groups that allow you to separate your clients into buyers, sellers, etc.

Contents

To create a new group

  1. Go to Client Relationship Management tool.
  2. Click the Groups button.
  3. Click the Create New Group button.
  4. Name the Group and define its position in the CRM.
  5. You can add members from the other groups to the new group you have just created.
  6. Click SAVE at the end of the page to save changes.


To build a network group

A network group is a special group of other agents of your office. PropertyMinder offers you to automatically load their contacts into special group.

  1. Go to the Client Relationship Management tool.
  2. Click the Import Contacts button.
  3. Click the link Load My Office Agents.
    Crm load my offices agents.jpg
  4. Click the Upload button to add all your office agents in the list to your Network group.


To add contacts into groups

There are several ways of adding contacts into groups.

First of all, when you upload contacts from any other CRM you have an option to chose a group you would like to add these contacts.

Another way is to add a contact into different groups.

Create new contact.jpg

Also you can add contacts while creating the group.


To remove a contact from a group

  1. Login to your Toolkit and select Client Relationship Management.
  2. Select Groups.
    Groups.gif
  3. You will be taken to the Manage Groups section. You can create, delete or modify existing or new groups. Select Modify to add or remove contacts from the Group. Contacts can be members of multiple groups.
    Manage groups.gif
  4. When you select Modify, you will be taken to the Edit Group page. You can now add or remove contacts from the group.
  5. Click Save.

Please note that removing the contact from the group will not delete the contact from the CRM.

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