Work with Groups

How can I create new groups? 

You can create and customize your own contact groups. 

To add a group:

# Go to Client Relationship Management tool.
# Click the Groups button.
# Click the Create New Group button. 
# Name the Group and define its position in the CRM. 
# You can add members from the other groups to the new group you have just created. 
# Click SAVE at the end of the page to save changes. 


How can I build my network group? 

You can now automatically add the names of other agents in your office into the network group. 

# Go to the Client Relationship Management tool. 
# Click the Import Contacts button.
# Click the link Load My Office Agents.
#; [[File:Crm_load_my_offices_agents.jpg]]
# Click the Upload button to add all your office agents in the list to your Network group.


How can I send a message to an entire group? 

# Login to your Toolkit and select Client Relationship Management.
# Select the underlined Group that you would like to send a message to.
#; [[File:Friends-n-group.gif]]
# You will be given the option to Send Message. That will allow you to send a message to the entire group.
#; [[File:Send_message.gif]]
# You will then have the option to select an existing Message from the Message Library or you can select Create new message manually.
#; [[File:Create_new_mes_manual.gif]]
# If you choose a preexisting message from the Message Library, you will be taken to the Library. You will then be able to select which message is most appropriate.
#; [[File:Message_lib.gif]]
# If you manually create your message, you will have a blank template.
#; [[File:New_message.gif]]
# You can select Choose/Change the Design Template to add a nice template for your message.
#; [[File:Crm_follow-up_campaing.jpg]]

Please be sure to Preview your message before you send it to your Group


How do I remove a contact from a group without deleting the contact record? 

# Login to your Toolkit and select Client Relationship Management.
# Select Groups.
#; [[File:Groups.gif]]
# You will be taken to the Manage Groups section. You can create, delete or modify existing or new groups. Select Modify to add or remove contacts from the Group. Contacts can be members of multiple groups.
#; [[File:Manage_groups.gif]]
# When you select Modify, you will be taken to the Edit Group page. You can now add or remove contacts from the group.
# Click Save.


What is the purpose of the unsubscribe group? 

According to current anti-Spam laws, all e-mail messages sent to a group must provide a method by which the recipient may "opt-out".

All messages including auto follow-up, listing flyers and e-mails sent through the PropertyMinder CRM tool will automatically handle unsubscribe requests.


How does "unsubscribe" work? 

Email messages addressed to contacts in your PropertyMinder CRM, as well as automatically generated quarterly or monthly follow-up messages now offer the recipients an option to unsubscribe.

When the recipient of your email chooses to unsubscribe and clicks the unsubscribe link in the email, the PropertyMinder technology automatically copies the contact record to a special Unsubscribe List group (Look for this group in the Client Relationship Management tool in your Toolkit). PropertyMinder ensures that no messages will be sent to these people in the future.


How can I handle an unsubscribe request emailed to me? 

If you receive an email request from a client to unsubscribe them from future messages, you can add the clients email address to the unsubscribe group. 

To do that: 

# Go to the Client Relationship Management. 
# Click the Contacts button. 
# Click the Unsubscribe List link. 
# In the blank space type in the email of the client requesting to be unsubscribed and click Add.